Error999
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Contents |
Overview
This article discusses how to resolve an error (Error999) when sending a Crystal form (e.g. invoice) via email or exporting it out to PDF.
Disclaimer
Please note: The issue and fix described here are related to Crystal Reports, a third-party reporting solution deployed with CMS, and your Windows operating system. The issue is not caused by CMS nor can it be resolved by modifications to CMS (i.e. a CMS update).
The instructions to resolve this conflict between Windows and Crystal are derived from the Microsoft page http://windows.microsoft.com/en-us/windows/remove-update#1TC=windows-7 and this information is provided as-is. PLEASE MAKE SURE TO BACKUP YOUR SYSTEM before uninstalling a Windows update. If you have any issue with uninstalling this update, please contact Microsoft directly.
What is causing this error?
We have identified a problem with Windows Update KB3102429 and its interaction with Crystal Reports. Specifically, if this Windows update is present on your system, attempting to send a Crystal form as an email attachment, or export to PDF, from CMS you may see the following error message:
Error999 Error in File (Path to file name) Operation not yet implemented Execute <PEStartPrintJob>
Do I need the update?
This Windows update adds support for the Azerbaijani Manat and the Georgian Lari currency symbols. If those currency symbols are not important to you, the update can safely be removed.
More information about this update can be found on Microsoft's site - https://support.microsoft.com/en-us/kb/3102429
How to fix the problem
To fix this issue we will need to uninstall this one particular Windows Update from your system. To do so please follow the instructions below:
- Open Installed Updates by clicking the Start button , clicking Control Panel, clicking Programs, and then, under Programs and Features, clicking View installed updates.
- In the Search Bar at the top right type in KB3102429
- Select the update KB3102429 and then click Uninstall. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
Once this Windows update is removed, you should be able to send your emails with attached invoices as well as export forms/reports to PDF again.
