Error999 - Revision history

Rob parkes at 16:39, 14 December 2015

2015-12-14T16:39:58Z

← Older revision		Revision as of 16:39, 14 December 2015
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	=How to prevent the problem=		=How to prevent the problem=
	'''To prevent''' Windows from prompting you to install this update in the future you will want to "hide" this update. This is a right-click option and is explained in the Microsoft article - https://technet.microsoft.com/en-us/magazine/ff382716.aspx		'''To prevent''' Windows from prompting you to install this update in the future you will want to "hide" this update. This is a right-click option and is explained in the Microsoft article - https://technet.microsoft.com/en-us/magazine/ff382716.aspx

			Control Panel > Windows Updates > View Important Updates > Right click on the Update > Select Hide Update.

	===Disclaimer===		===Disclaimer===

Russ horton: /* Do I need this Windows update? */

2015-12-10T02:11:45Z

Do I need this Windows update?

← Older revision		Revision as of 02:11, 10 December 2015
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	=Do I need this Windows update?=		=Do I need this Windows update?=
	This Windows update adds support for the Azerbaijani Manat and the Georgian Lari currency symbols. If those currency symbols are not important to you, you don't need to install the update. If you've already installed it, the related Windows update can be safely ~~removed~~.		This Windows update adds support for the Azerbaijani Manat and the Georgian Lari currency symbols. If those currency symbols are not important to you, you don't need to install the update. If you've already installed it, the related Windows update can be safely uninstalled.

	While there is no obvious reason for this Windows update ~~for new currency symbols~~ to impact Crystal, it appears Microsoft has also updated/replaced many of their fonts, including Ariel, as part of the update. We believe this is causing the problem with Crystal. We're trying to get additional information from Microsoft and SAP (Crystal) about how to solve or work around this problem more permanently.		While there is no obvious reason for this Windows update to impact Crystal, it appears Microsoft has also updated/replaced many of their fonts, including Ariel, as part of the currency symbol update. We believe this is causing the problem with Crystal. We're trying to get additional information from Microsoft and SAP (Crystal) about how to solve or work around this problem more permanently.

	NOTE: In some editions of Windows this is flagged as an optional Windows update so would never have been automatically installed. In others, however, it is flagged as an "Important" update so will continue to appear in your list of recommended updated. ~~Until we find another solution the only option is~~ to ~~not install, or if installed, remove this update~~.		NOTE: In some editions of Windows this is flagged as an optional Windows update so would never have been automatically installed. In others, however, it is flagged as an "Important" update so will continue to appear in your list of recommended updated. Thankfully Microsoft allows you to hide unwanted updates (see below).

	More information about this update can be found on Microsoft's site - https://support.microsoft.com/en-us/kb/3102429		More information about this update can be found on Microsoft's site - https://support.microsoft.com/en-us/kb/3102429

Russ horton: /* Overview */

2015-12-10T02:05:41Z

Overview

← Older revision		Revision as of 02:05, 10 December 2015
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	=Overview=		=Overview=

	This article discusses how to resolve (or prevent) an error (Error999) when sending a Crystal form (e.g. invoice) via email or exporting it out to PDF.		This article discusses how to resolve or prevent an error (Error999) when sending a Crystal form (e.g. invoice) via email or exporting it out to PDF.

	=What is causing this error?=		=What is causing this error?=

Russ horton at 02:03, 10 December 2015

2015-12-10T02:03:49Z

← Older revision		Revision as of 02:03, 10 December 2015
Line 29:		Line 29:
	=How to prevent the problem=		=How to prevent the problem=
	'''To prevent''' Windows from prompting you to install this update in the future you will want to "hide" this update. This is a right-click option and is explained in the Microsoft article - https://technet.microsoft.com/en-us/magazine/ff382716.aspx		'''To prevent''' Windows from prompting you to install this update in the future you will want to "hide" this update. This is a right-click option and is explained in the Microsoft article - https://technet.microsoft.com/en-us/magazine/ff382716.aspx


	===Disclaimer===		===Disclaimer===

Russ horton: /* How to fix the problem */

2015-12-10T02:03:23Z

How to fix the problem

← Older revision		Revision as of 02:03, 10 December 2015
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	* Select the update KB3102429 and then click Uninstall. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.		* Select the update KB3102429 and then click Uninstall. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

			Once this Windows update is removed, you'll be able to send your emails with attached invoices as well as export forms/reports to PDF again.

			=How to prevent the problem=
	'''To prevent''' Windows from prompting you to install this update in the future you will want to "hide" this update. This is a right-click option and is explained in the Microsoft article - https://technet.microsoft.com/en-us/magazine/ff382716.aspx		'''To prevent''' Windows from prompting you to install this update in the future you will want to "hide" this update. This is a right-click option and is explained in the Microsoft article - https://technet.microsoft.com/en-us/magazine/ff382716.aspx

	~~Once this Windows update is removed, you'll be able to send your emails with attached invoices as well as export forms/reports to PDF again.~~

	===Disclaimer===		===Disclaimer===

Russ horton: /* How to fix the problem */

2015-12-10T02:02:41Z

How to fix the problem

← Older revision		Revision as of 02:02, 10 December 2015
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	=How to fix the problem=		=How to fix the problem=
	To fix this issue you will need to uninstall this one particular Windows Update from your system. To do so please follow the instructions below:		'''To fix''' this issue you will need to uninstall this one particular Windows Update from your system. To do so please follow the instructions below:

	* Open Installed Updates by clicking the Start button , clicking Control Panel, clicking Programs, and then, under Programs and Features, clicking View installed updates.		* Open Installed Updates by clicking the Start button , clicking Control Panel, clicking Programs, and then, under Programs and Features, clicking View installed updates.
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	* Select the update KB3102429 and then click Uninstall. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.		* Select the update KB3102429 and then click Uninstall. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

	'''~~Windows 7 users~~''' ~~- In Windows 7 you are also able to hide this update to prevent~~ Windows from prompting you to install ~~it again~~ in the future. This is a right-click option and is explained in the Microsoft article - https://technet.microsoft.com/en-us/magazine/ff382716.aspx		'''To prevent''' Windows from prompting you to install this update in the future you will want to "hide" this update. This is a right-click option and is explained in the Microsoft article - https://technet.microsoft.com/en-us/magazine/ff382716.aspx

	Once this Windows update is removed, you'll be able to send your emails with attached invoices as well as export forms/reports to PDF again.		Once this Windows update is removed, you'll be able to send your emails with attached invoices as well as export forms/reports to PDF again.

Russ horton: /* How to fix the problem */

2015-12-10T01:36:58Z

How to fix the problem

← Older revision		Revision as of 01:36, 10 December 2015
Line 25:		Line 25:
	* Select the update KB3102429 and then click Uninstall. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.		* Select the update KB3102429 and then click Uninstall. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

	Windows 7 users - In Windows 7 you are also able to hide this update to prevent Windows from prompting you to install it again in the future. This is a right-click option and is explained in the Microsoft article - https://technet.microsoft.com/en-us/magazine/ff382716.aspx		'''Windows 7 users''' - In Windows 7 you are also able to hide this update to prevent Windows from prompting you to install it again in the future. This is a right-click option and is explained in the Microsoft article - https://technet.microsoft.com/en-us/magazine/ff382716.aspx

	Once this Windows update is removed, you'll be able to send your emails with attached invoices as well as export forms/reports to PDF again.		Once this Windows update is removed, you'll be able to send your emails with attached invoices as well as export forms/reports to PDF again.

Russ horton: /* How to fix the problem */

2015-12-10T01:36:46Z

How to fix the problem

← Older revision		Revision as of 01:36, 10 December 2015
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	* In the Search Bar at the top right type in KB3102429		* In the Search Bar at the top right type in KB3102429
	* Select the update KB3102429 and then click Uninstall. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.		* Select the update KB3102429 and then click Uninstall. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

			Windows 7 users - In Windows 7 you are also able to hide this update to prevent Windows from prompting you to install it again in the future. This is a right-click option and is explained in the Microsoft article - https://technet.microsoft.com/en-us/magazine/ff382716.aspx

	Once this Windows update is removed, you'll be able to send your emails with attached invoices as well as export forms/reports to PDF again.		Once this Windows update is removed, you'll be able to send your emails with attached invoices as well as export forms/reports to PDF again.

Russ horton: /* Do I need this Windows update? */

2015-12-10T00:41:19Z

Do I need this Windows update?

← Older revision		Revision as of 00:41, 10 December 2015
Line 11:		Line 11:
	=Do I need this Windows update?=		=Do I need this Windows update?=
	This Windows update adds support for the Azerbaijani Manat and the Georgian Lari currency symbols. If those currency symbols are not important to you, you don't need to install the update. If you've already installed it, the related Windows update can be safely removed.		This Windows update adds support for the Azerbaijani Manat and the Georgian Lari currency symbols. If those currency symbols are not important to you, you don't need to install the update. If you've already installed it, the related Windows update can be safely removed.

			While there is no obvious reason for this Windows update for new currency symbols to impact Crystal, it appears Microsoft has also updated/replaced many of their fonts, including Ariel, as part of the update. We believe this is causing the problem with Crystal. We're trying to get additional information from Microsoft and SAP (Crystal) about how to solve or work around this problem more permanently.

	NOTE: In some editions of Windows this is flagged as an optional Windows update so would never have been automatically installed. In others, however, it is flagged as an "Important" update so will continue to appear in your list of recommended updated. Until we find another solution the only option is to not install, or if installed, remove this update.		NOTE: In some editions of Windows this is flagged as an optional Windows update so would never have been automatically installed. In others, however, it is flagged as an "Important" update so will continue to appear in your list of recommended updated. Until we find another solution the only option is to not install, or if installed, remove this update.

Russ horton: /* Do I need this Windows update? */

2015-12-10T00:38:22Z

Do I need this Windows update?

← Older revision		Revision as of 00:38, 10 December 2015
Line 10:		Line 10:

	=Do I need this Windows update?=		=Do I need this Windows update?=
	This ~~''optional''~~ Windows update adds support for the Azerbaijani Manat and the Georgian Lari currency symbols. If those currency symbols are not important to you, you don't need to install the update. If you've already installed it, the related Windows update can be safely removed.		This Windows update adds support for the Azerbaijani Manat and the Georgian Lari currency symbols. If those currency symbols are not important to you, you don't need to install the update. If you've already installed it, the related Windows update can be safely removed.

	NOTE: In some editions of Windows this is flagged as an optional Windows update so would never have been automatically installed. In others, however, it is flagged as an "Important" update so will continue to appear in your list of recommended updated. Until we find another solution the only option is to not install, or if installed, remove this update.		NOTE: In some editions of Windows this is flagged as an optional Windows update so would never have been automatically installed. In others, however, it is flagged as an "Important" update so will continue to appear in your list of recommended updated. Until we find another solution the only option is to not install, or if installed, remove this update.