CMS over Microsoft Remote Desktop - Revision history

Russ horton at 23:57, 19 April 2016

2016-04-19T23:57:27Z

← Older revision		Revision as of 23:57, 19 April 2016
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	Remote Desktop~~, sometimes refered to as~~ RDP allows a client to connect to a remote machine as though they were sitting in front of it. ~~With~~ CMS ~~there are~~ some ~~hurdles to running CMS over RDP, here~~ we ~~will~~ discuss ~~them and provide solutions~~.		Remote Desktop (RDP) allows a client to connect to a remote machine as though they were sitting in front of it. There are no inherent challenges with CMS running in this environment but it may present some challenges with peripherals and integrations which we'll discuss here.

	* '''Note:''' You'll want to have the most current version of Remote Desktop Connection for this to work as expected. Also note, that while these solutions have been tested and work, Remote Desktop is a 3rd party application. As a result we do not provide direct support for it.		* '''Note:''' You'll want to have the most current version of Remote Desktop Connection for this to work as expected. Also note, that while these solutions have been tested and work, Remote Desktop is a 3rd party application. As a result we do not provide direct support for it.
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	Once the printers are configured and tested in windows, you can configure your workstation settings to use those new printers.		Once the printers are configured and tested in windows, you can configure your workstation settings to use those new printers.

			RECOMMENDED READING for Terminal Services users - An excellent article on Windows printing Terminal Services (TS) - http://www.brianmadden.com/blogs/brianmadden/archive/2004/02/02/the-ultimate-guide-to-terminal-server-printing-design-and-configuration.aspx

	== Scale ==		== Scale ==

Russ horton: /* Printing */

2016-01-06T18:27:19Z

Printing

← Older revision		Revision as of 18:27, 6 January 2016
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	* Click '''Save''' or '''Save As''' if this is a new connection		* Click '''Save''' or '''Save As''' if this is a new connection

	'''Note:''' In order for most printers to work on Remote Desktop, they need to be installed on the '''host''' system, the computer you are connecting to. Whichever printer you are using for your Crystal invoices (or reports if you don't use Crystal invoices) should be set as the Default Printer on the host system (server if Terminal Services). This is critical to ensure Crystal forms will render correctly such as the invoice PDF's attached to email confirmations.		'''Note:''' In order for most printers to work on Remote Desktop, they need to be installed on the '''host''' system (the computer you are connecting to). Whichever printer you are using for your Crystal invoices (or reports if you don't use Crystal invoices) should be set as the Default Printer on the host system (server if Terminal Services). This is critical to ensure Crystal forms will render correctly such as the invoice PDF's attached to email confirmations.

	Once the printers are configured and tested in windows, you can configure your workstation settings to use those new printers.		Once the printers are configured and tested in windows, you can configure your workstation settings to use those new printers.

Russ horton: /* Printing */

2015-12-04T00:24:23Z

Printing

← Older revision		Revision as of 00:24, 4 December 2015
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	* Click '''Save''' or '''Save As''' if this is a new connection		* Click '''Save''' or '''Save As''' if this is a new connection

	'''Note:''' In order for most printers to work on Remote Desktop, they need to be installed on the '''host''' system, the computer you are connecting to.		'''Note:''' In order for most printers to work on Remote Desktop, they need to be installed on the '''host''' system, the computer you are connecting to. Whichever printer you are using for your Crystal invoices (or reports if you don't use Crystal invoices) should be set as the Default Printer on the host system (server if Terminal Services). This is critical to ensure Crystal forms will render correctly such as the invoice PDF's attached to email confirmations.

	Once the printers are configured and tested in windows, you can configure your workstation settings to use those new printers.		Once the printers are configured and tested in windows, you can configure your workstation settings to use those new printers.

Russ horton at 17:01, 3 June 2015

2015-06-03T17:01:39Z

← Older revision		Revision as of 17:01, 3 June 2015
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	== [http://wiki.newhavensoftware.com/index.php/Barcode_Scanners Scanner] ==		== [http://wiki.newhavensoftware.com/index.php/Barcode_Scanners Scanner] ==
	If the scanner creates a com port see the Scale setup info. If the scanner is ~~strickly~~ USB see the credit card swiper info.		If the scanner creates a com port see the Scale setup info. If the scanner is strictly USB see the credit card swiper info.

	== Credit Card Swiper / Pole Display<br> ==		== Credit Card Swiper / Pole Display<br> ==

Russ horton: /* Credit Card Swiper / Pole Display */

2014-09-09T22:33:09Z

Credit Card Swiper / Pole Display

← Older revision		Revision as of 22:33, 9 September 2014
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	'''Note:''' You'll need to turn off the redirector to use the card swiper locally. Also this requires a third party software that costs money, though it has a 15 day trial for testing. See [http://www.incentivespro.com/scan-redirector-rdp.html USB Redirector] for more information.<br>		'''Note:''' You'll need to turn off the redirector to use the card swiper locally. Also this requires a third party software that costs money, though it has a 15 day trial for testing. See [http://www.incentivespro.com/scan-redirector-rdp.html USB Redirector] for more information.<br>

	*Install http://www.incentivespro.com/~~downloads~~.~~html~~ on both the Terminal Server (host) and the workstation (client)		*Install http://www.incentivespro.com/usb-redirector-rdp.zip on both the Terminal Server (host) and the workstation (client)
	*Start the redirection software on the server		*Start the redirection software on the server
	*Start the redirection software on the client		*Start the redirection software on the client
	*Connect to the RDP session		*Connect to the RDP session
	*Connect the USB device.		*Connect the USB device.
			*Share the device(s) from the USB Redirector console

	At this point if the USB device requires a driver it will ask for that information on the host. Otherwise it will be available and ready to go.		At this point if the USB device requires a driver it will ask for that information on the host. Otherwise it will be available and ready to go.

Russ horton: /* Credit Card Swiper / Pole Display */

2014-09-09T22:30:06Z

Credit Card Swiper / Pole Display

← Older revision		Revision as of 22:30, 9 September 2014
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	To setup your workstation so a local credit card swiper or Pole display may be used with the remote system, please follow the instructions below:		To setup your workstation so a local credit card swiper or Pole display may be used with the remote system, please follow the instructions below:

	'''Note:''' You'll need to turn off the redirector to use the card swiper locally. Also this requires a third party software that costs money, though it has a 15 day trial for testing. See [[http://www.incentivespro.com/scan-redirector-rdp.html USB Redirector]] for more information.<br>		'''Note:''' You'll need to turn off the redirector to use the card swiper locally. Also this requires a third party software that costs money, though it has a 15 day trial for testing. See [http://www.incentivespro.com/scan-redirector-rdp.html USB Redirector] for more information.<br>

	*Install http://www.incentivespro.com/downloads.html on both the Terminal Server (host) and the workstation (client)		*Install http://www.incentivespro.com/downloads.html on both the Terminal Server (host) and the workstation (client)

Russ horton: /* Credit Card Swiper / Pole Display */

2014-09-09T22:29:50Z

Credit Card Swiper / Pole Display

← Older revision		Revision as of 22:29, 9 September 2014
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	To setup your workstation so a local credit card swiper or Pole display may be used with the remote system, please follow the instructions below:		To setup your workstation so a local credit card swiper or Pole display may be used with the remote system, please follow the instructions below:

	'''Note:''' You'll need to turn off the redirector to use the card swiper locally. Also this requires a third party software that costs money, though it has a 15 day trial for testing. See [[USB Redirector]] for more information.<br>		'''Note:''' You'll need to turn off the redirector to use the card swiper locally. Also this requires a third party software that costs money, though it has a 15 day trial for testing. See [[http://www.incentivespro.com/scan-redirector-rdp.html USB Redirector]] for more information.<br>

	*Install http://www.incentivespro.com/downloads.html on both the Terminal Server (host) and the workstation (client)		*Install http://www.incentivespro.com/downloads.html on both the Terminal Server (host) and the workstation (client)

Russ horton: /* Scanner */

2014-04-30T21:53:22Z

Scanner

← Older revision		Revision as of 21:53, 30 April 2014
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	* Click '''Save''' or '''Save As''' if this is a new connection		* Click '''Save''' or '''Save As''' if this is a new connection

	== Scanner ==		== [http://wiki.newhavensoftware.com/index.php/Barcode_Scanners Scanner] ==
	If the scanner creates a com port see the Scale setup info. If the scanner is strickly USB see the credit card swiper info.		If the scanner creates a com port see the Scale setup info. If the scanner is strickly USB see the credit card swiper info.

Luke steinmetzer at 01:15, 25 January 2014

2014-01-25T01:15:43Z

← Older revision		Revision as of 01:15, 25 January 2014
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	== Troubleshooting Info ==		== Troubleshooting Info ==
	*Outgoing ~~(from~~ CMS) is communicating on standard ports 443, 80 (for most webservices/ecms) and the default Sybase port of 2638 ~~and email~~ can communicate on the ports you specify in email setup default is 25 other smtp port include 465, 587.		*Firewalls and other security measures may prevent the use of some of the configurations above. Please make sure to add CMS in any "Trusted" lists your security software may use. Also a list of common ports that CMS works across is provided below, you will need to make sure these ports are open for CMS to communicate on.
	*Adding CMS to the "trusted" list is usually the recommended solution.		*Outgoing CMS is communicating on standard ports 443, 80 (for most webservices/ecms) and the default Sybase port of 2638. Email can communicate on the ports you specify in email setup. The default is 25 other, with other smtp port include 465, 587.
	*DEP does do a lot of blocking with webservices which is what AVM, eCMS, etc use. Also, if the rest of CMS workstation is working, then most likely it's not a port blocking issue or I'm sure 2638 would also be blocked.

Luke steinmetzer at 01:11, 25 January 2014

2014-01-25T01:11:07Z

← Older revision		Revision as of 01:11, 25 January 2014
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	== Scale ==		== Scale ==
	~~Com ports can~~ be ~~finicky~~ some ~~time. If you can't get them working~~ restart both the host and client system to reset the ports.

			To setup your workstation so a local scale may be used with the remote system please follow the instructions below:

			* '''Note:''' If for some reason your COM port is not being read correctly, restart both the host and client system to reset the ports.

	* Open '''remote desktop connection'''		* Open '''remote desktop connection'''
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	== Credit Card Swiper / Pole Display<br> ==		== Credit Card Swiper / Pole Display<br> ==

			To setup your workstation so a local credit card swiper or Pole display may be used with the remote system, please follow the instructions below:

	'''Note:''' You'll need to turn off the redirector to use the card swiper locally. Also this requires a third party software that costs money, though it has a 15 day trial for testing. See [[USB Redirector]] for more information.<br>		'''Note:''' You'll need to turn off the redirector to use the card swiper locally. Also this requires a third party software that costs money, though it has a 15 day trial for testing. See [[USB Redirector]] for more information.<br>