Automated Imports Module

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Revision as of 20:39, 30 November 2009 by Russ horton (Talk | contribs)
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Overview

Orders imported into CMS (e.g. web sites and call centers) all go through a verification process in CMS's Verify Orders screen. This allows you to review orders to ensure they are complete and legitimate before stock is committed and the orders are released into the fulfillment and payment processing.

In practice, however, what you are likely to find is that the majority of your imported orders are fine as-is and do not require and user intervention. This can be particularly cumbersome for companies importing high volumes of orders. While CMS does allow multiple operators to verify orders at the same time, ideally you'd want to let your operators just focus on reviewing orders that need human attention. This is where the Automated Imports module comes in.

Automation of your imports process

When using the Automated Imports module, CMS can apply a series of validation checks to the imported orders to find the ones that need manual verification. A few examples of these types of checks include orders with a balance due, orders in excess of $X, unrecognized product code, international orders, and so on. These are common examples that most companies would want to use but there are many more options to choose from.

If the orders pass all of the validation checks you've selected, CMS will automatically save them as a completed order with no need to manually review. If however the order fails one or more of the validation checks, not only will the order appear in the Verify Orders screen but you'll also see which validation check(s) the order failed on so you know what needs to be corrected.

Using the Automated Imports module

The a Import validation Checks

Here is an example of what the Verify Imports screen looks like when you have the Automated Imports module:

image:aiverify.jpg


Reprocess

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